Delivery

Most of our pieces are handmade to order, lead times can be found on each product page. Once your order is ready for delivery, our delivery team will be in touch to arrange a convenient date. Delivery rates vary by size and location.

We offer a white glove delivery service to most locations. In the event that we are unable to provide a white glove delivery service, our team will contact you to offer alternative options such as a boxed delivery.

To ensure a smooth delivery:

It is your responsibility to ensure your items will fit through any access points such as doorways, stairways, hallways, and lifts. We offer guidance in the Will it Fit section on relevant product pages, please contact your closest gallery for further assistance if you have any concerns. If delivery is not to a ground floor, please contact us prior to purchasing oversized, heavy, or fragile items, as additional delivery support (at a surcharge) may be required, and in rare instances, delivery may not be possible.

What to expect on the day:

On the day of delivery, you’ll receive a call from our team when they are one hour away. As part of our white glove delivery service, we’ll carefully unpack and inspect each item, place it in a room of your choice, and assemble it for you. We will also ensure all packing materials are removed and recycled where possible. We are unable to install mirrors, artwork, or any electrical items including lighting.

Return & Exchange Policy

At SATTORI Design Collection and G.A. EVAGOROU TRADING & CONSTRUCTION LTD, every product in our collection — from handcrafted furniture to curated decorative pieces — is selected and made with exceptional care.
We strive to ensure that each purchase meets your expectations. However, if you need to return or exchange an item, please review the policy below.

1. General Return Eligibility

Because many of our items are made-to-order, custom-produced, or imported specifically per client request, we are unable to accept cancellations or returns once an order has been confirmed and production or shipment has started.

Returns are considered only if:

• The item is defective, damaged, or incorrect upon delivery.
• The issue is reported in writing within 48 hours of receipt, with accompanying photographs.

We reserve the right to inspect the product before confirming replacement, repair, or refund.

2. Condition of Returned Goods

Returned products must be:

• Unused and in their original condition
• Returned in the original packaging, including all accessories, tags, and documentation
• Free from any signs of installation, use, or modification

Products that do not meet these conditions may not be eligible for refund or exchange.

3. Non-Returnable & Final Sale Items

To preserve quality and hygiene, the following categories are non-returnable and non-refundable:

• Custom-made or made-to-order furniture and lighting
• Items purchased during sales or promotions
• Decorative accessories (such as vases, trays, candleholders, sculptures, plant pots, etc.) once they have been unboxed, displayed, or handled after purchase
• Lighting fixtures or mirrors once installed
• Gift cards or special orders placed on request

4. Policy for Decorative & Home Accessories

For smaller decorative pieces — including vases, candleholders, bowls, plant pots, trays, and sculptures — purchased in-store or online, please note the following:

• We take great care to inspect each item prior to sale and ensure safe packaging for delivery.
• Due to the delicate and handcrafted nature of many of these products, minor variations in color, texture, or shape are normal and part of their artisanal character. These are not considered defects.
• If an item arrives damaged in transit, please notify us within 48 hours of delivery with photos of the packaging and product. We will review the claim and, if approved, arrange a replacement or credit note.
• Returns for decorative items are accepted only in cases of damage or incorrect delivery. Change-of-mind returns are not permitted.

5. Process for Returns

To initiate a return or report a damaged item, please contact us within 48 hours of delivery or collection:
📧 info@sattori.eu
Include your name, order number, item description, and clear photos of the issue.

Once your request is reviewed, our team will provide instructions for collection or return to our warehouse or showroom.

6. Refunds

Where a refund is approved, it will be processed to the original payment method within 10–15 business days of return confirmation.
Please note that shipping, handling, and transaction fees are non-refundable.

7. Exchanges

If a replacement item is in stock, we will arrange delivery after confirming the return.
If a replacement is unavailable, a store credit or refund may be issued at our discretion.

8. Damages During Delivery

All clients are requested to inspect packaging and items at the time of delivery.
Any visible damage should be noted immediately on the delivery form and reported to us with photos.
Claims made after 48 hours of receipt may not be eligible for replacement.

9. Return Costs

If the return is approved due to a manufacturing defect or our error, we will cover collection or shipping costs.
For all other cases, return shipping or delivery back to our premises is the client’s responsibility.

10. Custom & Special Orders

All customized items (special finishes, fabrics, dimensions, or imported-to-order pieces) are final sale and cannot be cancelled or returned once production has started.

11. Contact Us

For return requests or assistance, please contact:

SATTORI Design Collection
info@sattori.eu
+357 26930920
10 Andrea Geroudi Street, 8010, Paphos, Cyprus